Dazard Casino Privacy Policy

At Dazard, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at dazard.com. By creating an account or using our platform — whether through our desktop site, mobile browser, or the Dazard casino app — you acknowledge that you have read and understood this document. We are operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958), and we are licensed under the Tobique Gaming Commission (E-gaming Licence No. 0000002). We encourage you to read this policy carefully before using our online casino.

1. Who We Are

We operate Dazard Casino as Novatrix SRL, with our registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica 30703. When this policy refers to "we," "us," or "our," it refers to Novatrix SRL as the data controller responsible for your personal information. If you have any questions about how we handle your data, you can reach our support team at support@dazard.com. We are committed to ensuring that the Dazard online casino experience remains safe, transparent, and fully compliant with applicable data protection standards.

2. Information We Collect

When you register for a Dazard casino login or interact with our services, we may collect the following categories of personal data:

2.1 Registration and Identity Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and dSn9M^az}RKI0x]1 created during Dazard login setup
• Copies of government-issued identification documents for KYC verification
• Payment details, including card numbers, e-wallet accounts, and crypto wallet addresses

2.2 Usage and Technical Data

• IP address, browser type, and device information
• Pages visited, session duration, and click behaviour on our platform
• Transaction history, deposit and withdrawal records
• Game activity, including dazard slots preferences and betting history
• Information collected through cookies and similar tracking technologies

2.3 Communications Data

• Messages sent to our 24/7 live chat support team
• Email correspondence with our support address
• Responses to surveys, promotions, or marketing campaigns

3. How We Use Your Information

We use the information we collect about you for several lawful purposes. At Dazard Casino, we process your data to:

• Create and manage your account, including your Dazard online casino login credentials
• Verify your identity in accordance with our KYC and anti-money laundering obligations
• Process deposits, withdrawals, and any dazard withdrawal requests you submit
• Deliver bonuses, promotions, and offers such as dazard no deposit bonus codes and the Dazard casino bonus code system
• Administer our VIP loyalty programme and personalise your experience
• Detect and prevent fraud, money laundering, and other prohibited activities
• Comply with legal and regulatory requirements under our Tobique Gaming Commission licence
• Send you service-related communications, account updates, and promotional messages (where you have opted in)
• Improve our platform, including dazard slots performance and the dazard app functionality

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: We need your data to fulfil our obligations to you as a registered player, including processing transactions and managing your account.
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering, fraud prevention, and gaming regulatory requirements.
• Legitimate interests: We process data to protect the security and integrity of our platform, improve our services, and prevent abuse.
• Consent: Where we send you marketing communications, we do so based on your explicit consent, which you may withdraw at any time.

5. Cookies and Tracking Technologies

Our Dazard Casino platform uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver relevant content. Cookies help us remember your preferences, keep your session active during your Dazard casino login online, and measure the effectiveness of our promotional campaigns. You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website and services.

6. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

• Payment processors: To handle deposits and withdrawals via methods including Visa, Mastercard, Skrill, Neteller, crypto via CoinsPaid, and other supported options.
• Game providers: Partners such as Evolution Gaming, Pragmatic Play, BGaming, NetEnt, and Play'n GO may receive limited technical data to deliver their services.
• KYC and fraud prevention providers: To verify your identity and protect against fraudulent activity.
• Regulatory authorities: We may disclose your data to the Tobique Gaming Commission or EGIS (our approved ADR at egis.io) when legally required.
• Legal and law enforcement: Where required by applicable law, court order, or governmental authority.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. In most cases, we are obligated to keep records relating to gaming activity, financial transactions, and identity verification for a minimum of five years following account closure. When data is no longer needed, we securely delete or anonymise it in accordance with our internal data management procedures.

8. Your Rights

Depending on your jurisdiction, you may have certain rights with respect to your personal data. We at Dazard respect those rights and will respond to any valid request promptly. Your rights may include:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to our legal obligations.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@dazard.com. We will respond within a reasonable timeframe and no later than 30 days of receiving your request.

9. Security Measures

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our Dazard Casino platform uses SSL encryption to secure all data transmitted between your device and our servers. We also conduct regular internal security assessments and restrict access to personal data to authorised personnel only. Despite our best efforts, no online platform can guarantee absolute security; we encourage you to use a strong dSn9M^az}RKI0x]1 and protect your Dazard casino login details at all times.

10. International Data Transfers

As a Costa Rica-based operator serving an international audience — including players from Australia, Canada, Germany, Norway, and other permitted jurisdictions — your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are carried out with appropriate safeguards to protect your privacy rights.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party platforms you visit through links on our site.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of the Dazard online casino following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please do not hesitate to contact our team. We are available 24/7 via live chat on our website or by email at support@dazard.com. Alternatively, if your concern is not resolved to your satisfaction, you may escalate the matter to EGIS (egis.io), our approved Alternative Dispute Resolution provider under the Tobique Gaming Commission.